Help
Biddi is operated by ED World for Applications and Software Management.
Questions about an order, your account or the app? Get in touch and we’ll get back to you.
Signed in? You can also send a request about a specific order from Help & support.
Delete your Biddi data
Delete your account
In the Biddi app: More → Profile → Delete account, then confirm. It takes effect immediately.
No app? Email [email protected] from anywhere, with the phone number on your account, and we will delete it for you and confirm.
Delete some of your data
Your saved addresses: delete them yourself any time in More → Addresses. For anything else, email us and tell us what to delete.
If you ride with Biddi - Driver
In Biddi - Driver: Settings → Delete account, then confirm. It takes effect immediately: you leave the roster you ride for, and the location history recorded on your shifts is deleted. It cannot be done in the middle of a delivery. You can also email us from anywhere, with the phone number you sign in with, and we will delete it for you.
Your location history is deleted automatically after 90 days in any case. The deliveries you carried stay with the shops as part of their order records, no longer connected to any account.
If you work for a brand (Biddi - Admin)
In the Biddi - Admin app: This device → Delete account, then confirm. It takes effect immediately, and takes you off every brand team you were on. You can also email us from anywhere and we will delete it for you.
If you are the only owner of a brand, hand the brand to someone else in the Biddi panel first: its stores and orders cannot be left without an owner. The orders and tickets you handled stay with the brand as its records.
What is deleted
Your profile (name, phone number and email), your saved addresses, and every sign-in linked to the account (Google, Apple, email). You are signed out everywhere, and signing in again with the same number starts a new, empty account.
Loyalty points and coupons in your wallet can no longer be used.
What is kept
Your past orders and support conversations, including the name, phone number and address written on them, stay with the stores you ordered from as their business records. They are no longer connected to any account.